Effective Date: 1 November 2024

Thank you for visiting the Keti Monro website, www.ketimonro.com (the “Website”). Keti Monro LTD (“we,” “our,” “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, as well as your rights in relation to it. By accessing or using our Website, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services, fulfill your orders, and communicate effectively with you. The types of information we may collect include:

A. Personal Information

When you interact with our Website, you may voluntarily provide us with certain personal information, including but not limited to:

• Contact Information: Full name, email address, phone number, mailing address.
• Payment Information: Billing address and limited payment details (e.g., last four digits of credit card), which are securely processed through third-party payment providers. We do not retain full credit/debit card information.
• Account Information: If you create an account, we may collect your username, password, and preferences.

B. Technical Data

We automatically collect certain information about your device and interaction with our Website, such as:

• Device Information: IP address, browser type and version, device identifiers, operating system.
• Usage Information: Pages visited, links clicked, time spent on each page, and interaction with specific elements on the Website.
• Referring Site Information: The URL of the website you visited prior to ours.

C. Cookies and Similar Technologies

We use cookies, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our Website. Cookies help us understand how you use our Website and improve your experience. You can manage your cookie preferences or disable cookies through your browser settings, although doing so may limit your ability to use certain features of our Website. For more details, please review our [Cookie Policy].

2. How We Use Your Information

We use the information we collect for the following purposes:

A. Providing Our Services

• To process and fulfill your orders, including handling shipping and returns.
• To manage your account and provide customer service.

B. Communication

• To send you transactional emails related to your order, such as order confirmation and shipping updates.
• To respond to your inquiries or requests for information.

C. Marketing and Personalisation

• To provide you with information about new products, promotions, and events, only if you have opted in to receive such communications. You can unsubscribe at any time.
• To personalize your experience on our Website by showing you relevant products or offers based on your browsing history.

D. Analytics and Improvement

• To analyze Website performance, measure the effectiveness of marketing campaigns, and identify trends to improve our services.
• To test, research, and develop new features for our Website.

E. Security and Compliance

• To detect and prevent fraud, protect the security of our systems and users, and comply with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell or rent your information. However, we may share your data under certain circumstances with trusted third parties, such as:

A. Service Providers

We partner with third-party companies to perform essential functions, including:

• Payment Processors: For secure payment handling.
• Shipping Providers: For order fulfillment and tracking.
• Marketing Partners: To assist with email marketing, customer engagement, and advertising.
• Analytics Providers: For Website performance analysis and improvement.

These providers are obligated to handle your data securely and only for the purposes we specify.

B. Legal Compliance and Protection

We may disclose your information to comply with legal obligations, enforce our terms and conditions, respond to legal processes, or protect the rights, property, or safety of our users and others.

C. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, we may transfer your personal data to the new entity, subject to this Privacy Policy.

4. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, or disclosure. These include secure encryption protocols, restricted data access, and regular security assessments. While we strive to protect your information, please be aware that no system is completely secure.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For instance, we may retain certain data to comply with tax, legal, and accounting obligations, or to maintain accurate records of transactions.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

A. Access and Portability

You have the right to request a copy of the personal data we hold about you in a commonly used format.

B. Correction

If your information is inaccurate or incomplete, you have the right to request a correction.

C. Deletion

You may request that we delete your personal information, subject to any legal or contractual obligations to retain it.

D. Restriction and Objection

You can ask us to restrict the processing of your personal data under certain circumstances or object to specific processing activities.

E. Withdraw Consent

If we process your data based on consent, you may withdraw it at any time without affecting the legality of prior processing.

To exercise these rights, please contact us at support@ketimonro.com. We will respond within the applicable time frame and may request verification of your identity.

7. Children’s Privacy

Our Website is intended for adults and not for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under this age, we will promptly delete it.

8. International Transfers

If you are accessing our Website from outside the United Kingdom, please note that your information may be transferred, stored, and processed in the United Kingdom or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place to protect your data in line with this Privacy Policy.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any linked sites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we provide. We will notify you of significant updates by posting the new policy on our Website and updating the effective date. Your continued use of our Website constitutes acceptance of any revised terms.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Keti Monro LTD
Company No: 16025152
Address: Flat 32, 9, Ruby Court Warton Road, London, United Kingdom, E15 2GD
Email: support@ketimonro.com