Effective Date: 1 November 2024

Welcome to KETI MONRO, a website operated by Keti Monro LTD (“we,” “us,” or “our”). By accessing or using our website, www.ketimonro.com (the “Website”), you agree to these Terms and Conditions of Use (“Terms”). These Terms apply to all visitors, users, and others who access or use the Website.

Please read these Terms carefully. If you do not agree with these Terms, you may not use our Website.

1. General Information

• Website Owner: Keti Monro LTD
• Company Registration Number: 16025152
• Registered Address: Flat 32, 9, Ruby Court Warton Road, London, United Kingdom, E15 2GD
• Contact Email: support@ketimonro.com

2. Website Use

The Website is provided solely for your personal, non-commercial use and may not be used for any other purpose without our prior written consent. By accessing the Website, you agree to comply with all applicable laws and these Terms.

A. Eligibility

To use our Website, you must be at least 18 years of age. By using the Website, you represent that you are of legal age or are accessing the Website under the supervision of a parent or guardian.

B. Account Registration

Some features of our Website, including placing orders, may require you to create an account. By creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.

3. Orders and Payments

A. Placing an Order

By placing an order through our Website, you agree to purchase the items listed in your order in accordance with these Terms. All orders are subject to acceptance by us and product availability. We reserve the right to cancel or refuse any order at our discretion.

B. Pricing and Payment

• Prices: All prices on our Website are listed in GBP and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice.
• Payment Methods: We accept major credit and debit cards and other secure payment methods as displayed on our Website. Payments are processed by third-party payment processors, and by placing an order, you agree to their terms as well.

C. Order Confirmation

Once your order is placed, you will receive an email confirmation. This email does not constitute acceptance of your order; acceptance occurs when we dispatch the item(s) to you. If any items are unavailable, we will notify you and either offer a substitute or a refund.

4. Shipping and Delivery

A. Shipping Policy

We ship within the United Kingdom and internationally. Shipping rates, delivery times, and policies are outlined on our [Shipping Policy] page and are incorporated into these Terms. Any delivery times quoted are estimates and not guarantees.

B. International Shipping

For orders shipped outside the UK, additional customs fees, taxes, or duties may apply, which are the responsibility of the recipient. We are not liable for delays caused by customs clearance processes or other international shipping issues.

5. Returns and Refunds

Please review our [Return Policy] for detailed information on returns, exchanges, and refunds. To be eligible for a return, items must be in their original condition with all tags attached. Certain products, such as sale items or personalized items, may not be eligible for return.

6. Intellectual Property Rights

A. Ownership

All content on the Website, including text, graphics, logos, images, and software, is the property of Keti Monro LTD or its content suppliers and is protected by intellectual property laws in the UK and internationally. Unauthorized use of any content on the Website is strictly prohibited.

B. Limited License

You are granted a limited, non-transferable, non-exclusive license to access and use the Website for personal, non-commercial purposes. This license does not include any resale or commercial use of the Website or its contents.

7. User Conduct

You agree not to use the Website to:

• Transmit any unlawful, harmful, defamatory, or obscene content.
• Violate any applicable laws or regulations.
• Interfere with the security, integrity, or proper functioning of the Website.
• Attempt unauthorized access to any part of the Website or other user accounts.
• Engage in any conduct that could harm Keti Monro LTD or its users.

8. Disclaimer of Warranties and Limitation of Liability

A. Disclaimer of Warranties

Our Website and its content are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

B. Limitation of Liability

Keti Monro LTD, its affiliates, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, including but not limited to loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for any damages, losses, or causes of action exceed the amount you paid, if any, for accessing or using the Website.

9. Indemnification

You agree to indemnify and hold harmless Keti Monro LTD, its directors, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of or in any way connected with your access to or use of the Website, or violation of these Terms.

10. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Keti Monro LTD. We are not responsible for the content, privacy practices, or terms of these third-party sites. We encourage you to review the terms and policies of any linked sites you visit.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms, the Website, or any products or services purchased from Keti Monro LTD shall be resolved through binding arbitration in the United Kingdom, unless otherwise required by law.

12. Termination

We reserve the right to terminate or suspend your access to our Website at our discretion, without notice, for any violation of these Terms or any other reason. Upon termination, your right to use the Website will immediately cease.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. The updated Terms will be posted on our Website, and the date of the latest revision will be noted. Continued use of the Website after any changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Keti Monro LTD
Company No: 16025152
Address: Flat 32, 9, Ruby Court Warton Road, London, United Kingdom, E15 2GD
Email: support@ketimonro.com